Intelligent Onboarding And Experience Summit

(Virtual Event)

Head of Onboarding Customer Journey and KYC Operations

BNL-BNP Paribas

The onboarding as a moment of truth revealing strengths and weaknesses of the organization: the right balance between the 3 Cs (Customer, Compliance, Cost)
How easily we can lose sight of customers and their needs: some examples of what you should never do
From multichannel to omnichannel onboarding: why it matters, and what we can do to blur the lines between a digital and physical CJ [a hint: this is the very field of innovation]

Director
ID Crowd

1.7 billion people are still unbanked
There are also 1.1 billion people in the world with no legal identity
In both cases, these people are mostly from the poorest and most vulnerable groups in society
Financial inclusion and digital identity are crucial if we are to reduce poverty and protect the rights of people
What needs to be in place, what needs to change, and who needs to be involved

Global Head of Brand Design & Management
HSBC

HSBC connecting its analogue and digital touch-points around its customers in over 60 markets
How customer-centricity is used to develop HSBC’s next generation of customer experiences
How HSBC’s brand and design system is being used to simplify, inspire and accelerate every customer experience across its global network
Co-designing and Co-building more services in partnership with start-ups and scale-ups through API libraries, Ventures programme and innovations programmes