Intelligent Onboarding And Experience Summit
(Virtual Event)
14th July 2021
Sessions
Giuseppe Codamo
Head of Onboarding Customer Journey and KYC Operations
BNL-BNP Paribas
Streamlining onboarding in a multichannel/multi-segment context
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The onboarding as a moment of truth revealing strengths and weaknesses of the organization: the right balance between the 3 Cs (Customer, Compliance, Cost)
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How easily we can lose sight of customers and their needs: some examples of what you should never do
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From multichannel to omnichannel onboarding: why it matters, and what we can do to blur the lines between a digital and physical CJ [a hint: this is the very field of innovation]
Adam Cooper
Director
ID Crowd
Digital Identity and Financial Inclusion: A global context
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1.7 billion people are still unbanked
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There are also 1.1 billion people in the world with no legal identity
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In both cases, these people are mostly from the poorest and most vulnerable groups in society
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Financial inclusion and digital identity are crucial if we are to reduce poverty and protect the rights of people
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What needs to be in place, what needs to change, and who needs to be involved
Steven Habbi
Global Head of Brand Design & Management
HSBC
Next-gen customer-centric experiences
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HSBC connecting its analogue and digital touch-points around its customers in over 60 markets
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How customer-centricity is used to develop HSBC’s next generation of customer experiences
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How HSBC’s brand and design system is being used to simplify, inspire and accelerate every customer experience across its global network
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Co-designing and Co-building more services in partnership with start-ups and scale-ups through API libraries, Ventures programme and innovations programmes
Manuela Sedvartaite
Innovation Manager
Banco Santander
Digital Trust
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The importance of Digital Trust
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How do we create digital identities and why is it challenging?
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Value banks bring to Digital Trust Services
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What's next?
Sponsors
(Gold Sponsor)
Media Partners
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Previous Sponsors
