About the event
The COVID-19 has brought a major shift in customer behavior. Almost 7 out of 10 millennials demand a seamless integrated experience for services across all channels. Banks and Financial institutions incessantly try to improve and come up with better methods to onboard and retain customers. However,
their legacy processes tend to be slow, repetitive, and expensive (it costs banks an average of $48m per year to onboard new customers!). Customers expect the same level of convenience from their banks and financial institutes as they receive from Amazon or Facebook. This has put an increased pressure on incumbent organizations to accelerate their digitization strategies.
According to Fenergo, one in three (36%) financial institutions have lost customers due to inefficient or slow onboarding and 81% believe poor data management lengthens onboarding and negatively affects customer experience. Secure and frictionless omnichannel customer journeys are thus becoming the norm rather than a differentiator.
In order for organizations to thrive in this post-pandemic digital age, efficient customer onboarding has to be an overwhelming priority. Leveraging technologies such as AI & ML (for assisted onboarding & analytics), Biometrics (includes face ID, fingerprint, voice recognition, iris scanning), and DLT (Blockchain for KYC) will determine long-term customer loyalty and retention. Early adopters are already writing their success stories and redefining the baseline for customer expectations.
This virtual summit brings together key decision-makers to explore the latest research, tools, and services that are transforming digital onboarding practices & enhancing customer experience.
Join the event for free!
Key Highlights
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Innovation in Biometrics -
Face ID, Voice Biometrics, Liveness Detection, etc.
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Conversational AI - Virtual assistants for guiding customers in their end-to-end digital onboarding journey
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Harnessing data science - Minimize customer dropout, contextual cross-sell, upsell, and reward mechanisms
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End-to-End automation including enrollment and account setup using RPA.
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Open Banking APIs - Real-time collating relevant data from government & third party sources
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Enhancing customer experience using omnichannel/optichannel strategies
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Digital ID verification - e-KYC/video based KYC
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Banks and Fintechs - Compete or Collaborate?
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10+
Speakers
200+
Attendees
8+ Interactive
Sessions
1:1 Virtual
Meetings
Who should attend
CxOs, VPs, Directors, and Heads from Banks & Financial Services who are interested in building better and smarter digital onboarding strategies and experiences.
Functions
Digital Onboarding
KYC and AML
Customer Experience
Digital Banking
Data and Analytics
Product Management
UX/UI Design
Mobile Banking
Fraud Management
Identity & Access Management
Risk Management
Sales and Marketing
Business Development
Compliance
Speakers
Giuseppe Codamo
Head of Onboarding Customer Journey and KYC Operations
BNL-BNP Paribas
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Millie Gillon
Global Head of CX, Senior Managing Director
Standard Charted
Adam Cooper
Director
ID Crowd
Steven Habbi
Global Head of Brand Design & Management
HSBC
Manuela Sedvartaite
Innovation Manager
Banco Santander
Host and Moderator
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Olivia Minnock
Editor
Fintech Alliance
Sponsors
(Gold Sponsor)
Media Partners
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Virtual Event Experience
What is the virtual experience?
Navigate through every aspect of the event virtually, in real-time.
Attend live sessions & discussions and engage with the speakers, delegates, and vendors with ease, via laptop, mobile, or tablet.
How do I join the platform?
Upon receiving your registration, we will send a link to your registered business email address. You can use that link to join the platform.
The link will be unique and cannot be shared.
For any questions regarding the event, reach out to info@intelignis.com.
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