The coronavirus outbreak has affected businesses globally. The disruption has caused a short-term decline in activity for economies under lockdown. The payment industry’s stability will play an important role in rebooting the global economy, and the potential for innovation can help in functioning economies as a “new normal” emerges.

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Concerns that cash could spread the virus would result in a change in payment behavior by users and firms. Thus consumers would be more inclined to embrace digital wallets and contactless payments.  Operating models need to undergo adjustments for the long-term. Whether that's moving to cashless societies, digitization of financial services, or leading innovation in collaborations with Fintechs, taking action in this evolving scenario could let us exit the crisis with a more customer-focused, efficient, and resilient payments industry.

Explore the insights that will allow your organization to emerge from the current crisis and define the post-COVID-19 future with our second event of the COVID-19 Impact Webinar Series.