Intelligent Onboarding And Experience Summit 

(Virtual Event)

14th July 2021 | 15:00 GMT

About the event

The COVID-19 has brought a major shift in customer behavior. Almost 7 out of 10 millennials demand a seamless integrated experience for services across all channels. Banks and Financial institutions incessantly try to improve and come up with better methods to onboard and retain customers. However,

their legacy processes tend to be slow, repetitive, and expensive (it costs banks an average of $48m per year to onboard new customers!). Customers expect the same level of convenience from their banks and financial institutes as they receive from Amazon or Facebook. This has put an increased pressure on incumbent organizations to accelerate their digitization strategies.


According to Fenergo, one in three (36%) financial institutions have lost customers due to inefficient or slow onboarding and 81% believe poor data management lengthens onboarding and negatively affects customer experience. Secure and frictionless omnichannel customer journeys are thus becoming the norm rather than a differentiator. 

In order for organizations to thrive in this post-pandemic digital age, efficient customer onboarding has to be an overwhelming priority. Leveraging technologies such as AI & ML (for assisted onboarding & analytics), Biometrics (includes face ID, fingerprint, voice recognition, iris scanning), and DLT (Blockchain for KYC) will determine long-term customer loyalty and retention. Early adopters are already writing their success stories and redefining the baseline for customer expectations.
 

This virtual summit brings together key decision-makers to explore the latest research, tools, and services that are transforming digital onboarding practices & enhancing customer experience.
Join the event for free!

Key Highlights

  • Innovation in Biometrics -
    Face ID, Voice Biometrics, Liveness Detection, etc.

  • Converstional AI - Virtual assistants for guiding customers in their end-to-end digital onboarding journey

  • Harnessing data science - Minimize customer dropout with contextual cross sell, upsell, and reward mechanisms

  • End-to-End automation including enrollment and account setup using RPA.​

  • Integrating Open API - Real-time collating relevant data from government & third party sources

  • Enhancing customer experience using omnichannel/optichannel strategies

  • Digital ID verification - e-KYC/video based KYC 

  • A peek into the future - Using Blockchain for KYC

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10+
Speakers

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200+
Attendees

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8+ Interactive
Sessions 

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1:1 Virtual
Meetings 

Who should attend

CxOs, VPs, Directors, and Heads from Banks & Financial Services who are interested in building better and smarter digital onboarding strategies and experiences.

​Functions

Digital Onboarding
 

KYC and AML
 

Customer Experience
 

Digital Banking
 

Data and Analytics
 

Product Management
 

UX/UI Design

Mobile Banking
 

Fraud Management
 

Identity & Access Management
 

Risk Management
 

Business Development
 

Sales and Marketing

Compliance

Expected Speakers

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Virtual Event Experience

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What is the virtual experience?

Navigate through every aspect of the event virtually, in real-time.

Attend live sessions & discussions and engage with the speakers, delegates, and vendors with ease, all via one integrated platform.

How do I join the platform?
Upon receiving your registration, we will send a link to your registered business email address. You can use that link to join the platform.
The link will be unique and cannot be shared.
 

For any questions regarding the event, reach out to info@intelignis.com.

 

Previous Sponsors

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